Thank you for shopping at Kraserken Clothing. We want to ensure your satisfaction with every purchase. Please read this policy carefully to understand our refund process.
To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 15 days of the purchase date. Certain items, such as hoodies, are non-returnable.
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and a detailed explanation of the reason for the return. Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.
Refunds will be processed using the original payment method. Please allow 25 business days for the refund to reflect in your account. Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
We carefully inspect all items before shipping. If you receive a damaged or defective item, please contact us within 10 days of receiving the product. We will provide a replacement for damaged or defective items or offer a refund, including return shipping costs.
You may cancel your order within hours of purchase. After this period, the order is considered confirmed, and the refund process will follow the standard policy.